Join our team

Customer Success Manager

Rotterdam, Zuid-Holland, Netherlands

Who are we? 

Declaree is an ambitious and fast-growing company from Rotterdam that has developed the Declaree expense management solution. This is a smartphone app + web application used by employees to digitally track and submit their expenses (receipts, kilometers, etc.). Expense reports are approved through a digital workflow and synchronized with the client's administrative software. Our customers are small and medium-sized companies to large organisations such as hospitals and universities.

We continuously strive to make the life of employees, accountants and HR managers more pleasant. Over the past years we have helped more than 2000 companies of various sizes and industries to bring their expense management processes to the digital age.

We believe in a working culture that offers you the freedom to accelerate your individual skills. We are looking for smart, ambitious and self-driven people who are willing to challenge the status quo with us.

 

What will you do

  • Configuring the software settings for various customers
  • Ensure that the application settings for the customer can be arranged exactly to the wishes of the customer, within the possibilities that the software has to offer
  • Coordinating (by e-mail / telephone) with the customer about their settings
  • You ask the customer in a structured way how software must be set, then the customer sends the requested data and you processes these.
  • Ensure all settings have been fully implemented and tested
  • Ensure the workflow is set up correctly, the categories ahead declarations set up correctly with the correct codes included, the personnel manual has been added, the business rules are set, etc. 
  • The software is only used by the customer if this is completely satisfied

 

What do you Bring

  • You have an affinity with IT. 
  • In busy situations you keep your head cool and you know the right priorities to state
  • You enjoy supporting and guiding customers
  • 3 to 5 years of work experience in a similar position
  • Minimum HBO working and thinking level
  • Communicative and analytical skills
  • Excellent command of the Dutch and English language
  • You can operate independently and keep track of your own tasks
  • You work in a structured and accurate manner

 

What do we offer?

  • The opportunity to join a young and international team in a fast growing company
  • Responsibility and enough space to make your own decisions
  • The chance to be part of the development of an important market
  • A flexible and international work environment
  • The opportunity to be part of a fast growing company that works with well-known multinationals
  • An open office culture with full transparency
  • An innovative and inspiring workplace that is home to many of Rotterdam’s startup
  • Free lunch every day 







Open Vacancies

We are looking for multiple applicants on multiple positions. If you want to know more or apply for an opportunity? Mail to:

jobs@declaree.com